TRANSACTION POLICY

Refund & Cancellation Policy | ScrapXtrade

Understand our fair and transparent refund guidelines for all platform services.

Refund Guidelines

At ScrapXtrade, all core listing services, direct buyer communications, categories directory indexing, and basic geolocation search coordinates are provided 100% free of charge. However, for traders opting for paid premium verification badges or featured listing sponsorships, this Refund & Cancellation Policy outlines the exact refund terms.

1. Premium Verification Badges

To establish maximum trust, businesses can opt to purchase our "Verified Yard/Seller" badge. Our security team reviews GST documentation, corporate licenses, and physical yard photographs manually. The verification fee is non-refundable once the audit process begins, as it covers direct human auditing labor costs.

CANCELLATION: If you request cancellation before our verification audit team begins evaluating your corporate documents (typically within 4 hours of payment), a 100% full refund will be processed back to your original payment method.

2. Sponsored & Featured Listings

Sellers can sponsor listings to pin them to the top of category searches and sitemaps. Sponsored listing packages operate on a per-day or impressions-based billing cycle. Once the featured listing goes live on the marketplace, no refunds or cancellations can be issued for the active duration.

3. Denied Verification Status

If your business application for the "Verified Trader Badge" is rejected because of suspicious activity, fake GST uploads, or invalid warehouse documentation, ScrapXtrade reserves the right to deny the badge. In such cases, if no fraud was committed (simply incomplete files), we will refund 50% of the verification fee, retaining 50% for standard document processing costs.

4. Processing Timelines

All approved refunds will be credited back to the user's bank account or digital wallet within 7 to 10 working days, depending on standard card network processing times.

5. Contact Billing Support

For any billing issues, premium cancellation requests, or verification refund inquiries, contact our dedicated support team at support@scrapdex.com.

ScrapXtrade Refund & Cancellation Policy

ScrapXtrade is committed to fair and transparent business practices. This policy outlines the terms under which refunds may be issued for any paid services on the platform.

Free Services

Basic registration, browsing, and scrap post listing features are completely free. No payment is required, and no refund policy applies to these services.

Premium Features & Paid Services

  • Sponsored Listings: Paid listing promotions are non-refundable once the promotion has been activated and impressions have been served.
  • Verification Badge: Business verification processing fees are non-refundable after the verification process has been initiated.
  • Premium Subscription Plans: If you cancel a monthly subscription within 24 hours of payment and the features have not been used, a full refund will be issued. After 24 hours, no refund is available for the current billing period.

How to Request a Refund

Email support@scrapdex.com with your registered email, payment reference number, and reason for refund. Eligible refunds will be processed within 7–14 business days to the original payment method.

Chargebacks

If you initiate a chargeback without contacting us first, your account may be suspended. We encourage all users to contact our support team first to resolve payment disputes amicably.

Frequently Asked Questions

Can I get a refund if I accidentally purchased a premium feature?

Contact support@scrapdex.com within 24 hours of purchase and before using the feature, and we will review your case for a possible refund.
Eligible refunds are processed within 7 to 14 business days and credited to the original payment method.
No. Once the verification process has been initiated, the processing fee is non-refundable regardless of the outcome.
Refunds are issued to the original payment method used, including UPI, net banking, credit/debit cards, and digital wallets.
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